Running a B&B
- Price: £20.00
This course looks at how to Run your B&B with the standard of excellent customer service that will keep your guests coming back. We start from the moment a guest first contacts to you, following through the whole customer experience to their departure and beyond! Also included in this course we discuss how to produce a first class breakfast and some more mundane (but all important) topics such as cleaning.
You will receive 5 emails over 5 days.
You may also arrange a one hour phone call or MSN chat with Karen at £50- to be arranged in advance please.
Day 1 Taking Bookings
- How to take a booking
- How to deal with guests if you’re full
- Example of guest registration forms
- Taking deposits
- House Rules
Day 2 Preparing and Cleaning the Rooms
- How to make up the rooms
- How added extras can reap benefits without costing a lot
- Cleaning and housework
Day 3 Greeting the Guests and saying Good Bye
- How to greet guests and what to do and say on arrival
- Example of guest registration forms and other documents
- Enhancing the guest experience
- Ways of getting them to come back!
- Dealing with complaints
- The Bill
- Dealing with checkout and payment
Day 4 Serving the Breakfast and Evening Meals
- What to serve for breakfast
- Preparing the guests breakfast
- Getting the timings right
- The pros and cons of serving an evening meal
- Tips on evening meals
Day 5 Staying Sane as a B&B Owner!
- Why it’s important to look after yourself
- Tricks to staying sane!